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Wednesday 10 January 2018

BT Pension Scheme says goodbye to Accenture

BTIt has been widely reported this week that the BT Pension Scheme is looking to pull the plug on administrator Accenture and run things in-house, just three years into an eight-year agreement.

AccentureThe £49bn BT scheme with some 300,000 members, is one UK’s largest and the decision comes amid discussions over its wider future with a near £14bn deficit to address.

Accenture has supported the BT Pension Scheme via an outsourcing contract for the past 18 years delivering services through its business centres in Chesterfield and Bangalore.

We are not yet sure of the specific reasons why BT made the decision to bring things in-house but anecdotally we are seeing an increasing amount of insourcing within the market. Insourcing tends to happen at renewal time and often ‘below the radar’, nonetheless it is a trend we believe to be on the increase.

There are multiple reasons for this but the fundamental evolution away from ‘lift and shift’ towards platforms, as-a-service delivery models and demand for intelligent automation provides greater opportunities for in-house delivery.

Increasingly BPS deals are becoming more likely to resemble other parts of the SITS market where the engagement model becomes one of ‘get in, make the transition and then get out’ leaving ongoing delivery to be undertaken largely by in-house teams. Clearly those players with strong consulting capability have an advantage here.

Whilst the option of taking things back in-house has always existed, changes in the market are adding weight to the business case for doing so. As such it’s no real surprise that we have heard from several BPS players that they are seeing a return of the ‘Captive’ to the market as a competitive threat.

Posted by Marc Hardwick at '14:28' - Tagged: bt   accenture   pensions  

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