Business Process Services Predictions 2019

TechMarketViews’s theme for 2019 is “TheYear of the Relationship” which fits neatly with what we can expect to see in UK Business Process Services (BPS) next year. 

Stakeholder relationships right across the BPS value chain are changing. Traditional relationships between suppliers, partners, customers and employees are all being disrupted at record pace ensuring that 2019 is guaranteed to be an interesting year for anyone involved with UK BPS.

In 2019, we can expect to see relationships between suppliers and their clients continuing to develop with new commercial and operating models becoming increasingly common. Relationships have become less about outsourcing and more about creating genuinely mutually beneficial partnerships.

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